Change/Return Procedure

If you would like to change your order, please follow the next steps:

1.- Inform us through e-mail or by phone about the code and the size of the product(s) that you would like to change.

2.- It's necessary that all the items that you are returning are send back well protected, with their original boxes and not have been used.

​3.-
a- For customers residing in Italy, please send the product to be replaced by Poste Delivery Standard of Italian Post Office. (The customer has to pay for the shipping costs).

b- For customers residing in EEC countries, please send the product to be replaced by the National Post Office of the country of residence or by a courier of your choice. (The customer has to pay for the shipping costs).
c- For customers residing in non-EEC countries, please send the product to be replaced only by UPS or DHL couriers. (The customer has to pay for the shipping costs, customs and duty fees).

4.- You will receive an e-mail (RMA) with all the information for the return and including a credit note of the value of the products you are sending back, so that you can use it for your next order.

5.- Our products go beyond the standard production numbering, so they follow the regulation of CUSTOM MADE PRODUCTS. Therefore we DO NOT REFUND MONEY, so if you do not find anything for the replacement, we will create a voucher that can be used within 12 months.

6.- The maximum period to change your order is 15 days after the reception of it.

CUSTOMS EXPENSES FOR NON-EU COUNTRIES.
Customs fees are not included in the delivery costs, are charged to the customer and depend on the country of destination.